Effective Date: 7 August 2026

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Welcome to The Clean Skin Clinic. By booking an appointment, purchasing products or services, or using our website, you agree to the following Terms & Conditions. Please read them carefully.

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1. About Us

The Clean Skin Clinic provides professional laser tattoo removal and cosmetic laser skin treatments from our clinic located in Mount Cotton, Queensland.

Business Name: The Clean Skin Clinic

ABN: 97824788350

Business Address: 5 Blackbutt Avenue, Mount Cotton, 4165, Queensland

Phone: 0429 189 049

Email: info@cleanskinlaser.com

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2. Bookings

Appointments may be made online, by phone, email or social media.

Appointments are only confirmed once you receive confirmation from our booking system.

Please ensure all information provided is accurate and up to date.

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3. Deposits

A booking deposit may be required to secure your appointment.

Your deposit will generally be credited towards your treatment on the day of your appointment.

If your appointment is rescheduled within our cancellation policy, your deposit will usually be transferred to your new booking.

Deposits may be forfeited where cancellation or rescheduling occurs outside the permitted notice period.

Cancellation notice required: 48 hours.

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4. Cancellations & Missed Appointments

We understand that plans can change.

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours notice.

Late cancellations or failure to attend ("No Shows") may result in:

• Loss of your booking deposit

• Cancellation fees

• Requirement to pay a deposit before future appointments.

Repeated missed appointments may result in refusal of future bookings.

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5. Treatment Suitability

All treatments are subject to an initial consultation.

Treatment recommendations are based on information provided by you together with our professional assessment.

We reserve the right to refuse or postpone treatment where we believe it may not be safe or appropriate.

Examples include:

• Pregnancy or breastfeeding (where applicable)

• Certain medications

• Recent sun exposure

• Active infections

• Certain medical conditions

• Other contraindications identified during consultation.

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6. Medical Information

You agree to provide accurate and complete medical information.

Failure to disclose relevant health conditions, medications or recent treatments may affect your suitability for treatment and may increase the risk of complications.

The Clean Skin Clinic cannot be held responsible for complications arising from inaccurate or incomplete medical information provided by a client.

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7. Results

Individual results vary.

No guarantee is made regarding:

• Number of treatments required

• Speed of tattoo removal

• Degree of fading

• Skin rejuvenation outcomes

• Pigmentation improvement

• Acne improvement

• Scar improvement

• Complete removal of tattoos.

Treatment outcomes depend on many factors including skin type, ink composition, medical history, lifestyle, aftercare compliance and individual healing response.

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8. Risks

All cosmetic procedures involve potential risks.

These may include, but are not limited to:

• Temporary redness

• Swelling

• Bruising

• Blistering

• Pigment changes

• Infection

• Scarring

• Incomplete tattoo removal

• Allergic reactions

• Temporary discomfort.

These risks will be discussed during your consultation.

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9. Aftercare

You agree to follow all aftercare instructions provided by The Clean Skin Clinic.

Failure to follow aftercare advice may:

• Delay healing

• Reduce treatment effectiveness

• Increase the likelihood of complications.

Additional appointments required due to failure to follow aftercare instructions may incur additional fees.

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10. Payment

Payment is required at the time of treatment unless otherwise agreed.

We accept card payment methods, phone payment methods and cash.

Prices are subject to change without notice.

Existing prepaid packages or subscriptions will continue under the pricing agreed at the time of purchase unless otherwise stated.

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11. Treatment Packages

Treatment packages are non-refundable except where required under Australian Consumer Law.

Packages may not be transferred to another individual without written approval from The Clean Skin Clinic.

Unused treatments remain valid for 12 months.

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12. Subscription Memberships

Where a treatment subscription has been purchased:

• Membership payments must continue for the agreed minimum term.

• Treatments are subject to recommended clinical treatment intervals.

• Missed appointments do not reduce membership payments.

• Unused treatments may remain available after the membership term, subject to our membership policy.

Please review your Membership Agreement for complete subscription terms.

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13. Gift Vouchers

Gift vouchers:

• Are not redeemable for cash.

• Must be presented before treatment.

• May only be used before their expiry date (where applicable).

Voucher validity period: 3 years.

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14. Products

We cannot guarantee results from skincare products as individual skin responses vary.

Returns and exchanges are handled in accordance with Australian Consumer Law.

For hygiene reasons, opened skincare products may not be eligible for return unless faulty.

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15. Photography

Clinical photographs may be taken before and after treatment to monitor progress.

Photographs remain confidential.

Marketing use of photographs will only occur where separate written consent has been obtained.

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16. Australian Consumer Law

Nothing within these Terms & Conditions excludes, restricts or modifies any rights or guarantees available under the Australian Consumer Law.

Where services fail to meet consumer guarantees, clients are entitled to remedies as provided by law.

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17. Limitation of Liability

To the maximum extent permitted by law, The Clean Skin Clinic shall not be liable for indirect, incidental or consequential loss arising from the use of our services or website.

Our liability is limited to the remedies available under Australian Consumer Law.

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18. Website Information

Information provided on this website is intended for general educational purposes only.

It does not constitute medical advice and should not replace consultation with an appropriately qualified healthcare professional.

Treatment recommendations are made only after an individual consultation.

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19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that you have read our Privacy Policy.

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20. Changes to These Terms

The Clean Skin Clinic reserves the right to amend these Terms & Conditions at any time.

The latest version will always be published on our website.

Continued use of our services constitutes acceptance of any updated Terms.

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Contact Us

The Clean Skin Clinic

Phone: 0429 189 049

Email: info@cleanskinlaser.com

Website: https://www.cleanskinlaser.com